|
|
76.
|
|
|
<p class="oe_view_nocontent_create"> 
Click to create a new request.
</p><p>
Helpdesk and Support allow you to track your interventions.
</p><p>
Use the OpenERP Issues system to manage your support
activities. Issues can be connected to the email gateway: new
emails may create issues, each of them automatically gets the
history of the conversation with the customer.
</p>
|
|
|
module: crm_helpdesk
|
|
|
represents a line break.
Start a new line in the equivalent position in the translation.
|
|
|
represents a space character.
Enter a space in the equivalent position in the translation.
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
model:ir.actions.act_window,help:crm_helpdesk.crm_case_helpdesk_act111
|
|
|
78.
|
|
|
Is a Follower
|
|
|
module: crm_helpdesk
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
field:crm.helpdesk,message_is_follower:0
|
|
|
84.
|
|
|
Responsible sales team. Define Responsible user and Email account for mail gateway.
|
|
|
module: crm_helpdesk
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
help:crm.helpdesk,section_id:0
|
|
|
87.
|
|
|
Summary
|
|
|
module: crm_helpdesk
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
field:crm.helpdesk,message_summary:0
|
|
|
90.
|
|
|
My Company
|
|
|
module: crm_helpdesk
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
view:crm.helpdesk.report:0
|
|
|
113.
|
|
|
The status is set to 'Draft', when a case is created.
If the case is in progress the status is set to 'Open'.
When the case is over, the status is set to 'Done'.
If the case needs to be reviewed then the status is set to 'Pending'. |
|
|
module: crm_helpdesk
|
|
|
represents a line break.
Start a new line in the equivalent position in the translation.
|
|
|
represents a space character.
Enter a space in the equivalent position in the translation.
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
help:crm.helpdesk,state:0
|
|
|
114.
|
|
|
Messages and communication history
|
|
|
module: crm_helpdesk
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
help:crm.helpdesk,message_ids:0
|
|
|
121.
|
|
|
Assigned to Me or My Sales Team(s)
|
|
|
module: crm_helpdesk
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
view:crm.helpdesk:0
|
