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Emails are broken.
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Emails make me waste my time. But I need them.
Given the importance that emails have in our lives,
it's incredible it's still one of the only software
areas that did not evolve in the past 20 years!
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Reading my inbox is the most unproductive task I do
on a daily basis. I have to spend one full hour a
day to process my emails. All the junk flows in the
same inbox; spams, information that doesn't matter,
quoted answers of quoted answers, etc. At the end
of the hour, only 10 emails actually requested an
answer from me. With a good tool, I could have done
my job in 10 minutes!
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At Odoo, we build tools to bring productivity to
enterprises. As emails and information flows are one of
the biggest wastes of time in companies, we have to fix
this.
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To disrupt emails, you need more than just another user
interface. We need to rethink the whole communication flow.
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<h3>The Communication Mechanism of Odoo</h3>
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Here are the ideas behing the Odoo communication tools:
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<ul>
<li>
Get Things Done: your inbox is a
todo list. You should be able to process (not only
read) the inbox and easily mark messages for future
actions. Every inbox should be empty after having
been processed; no more overload of information.
<img class="img-responsive" src="/website_blog/static/src/img/mail-sc-00.png">
</li><li>
Keep control of what you want to receive or don't want
to receive. People should never receive spam. You
should follow/unfollow any kind of information in one
click.
</li><li>
Productivity is key: our smart user
interface does not require you to click on every mail
to read a thread. Reading a full thread, replying,
attaching documents is super fast.
<img class="img-responsive" src="/website_blog/static/src/img/mail-sc-03.png">
</li><li>
A mix of push & pull: Today, people
are victims of what others decide to push to them.
Odoo differentiates:
<ul>
<li>
Messages "for information":
you can pull them when you need some specific
information; they are not required to be read
every day.You receive only what you decided
to follow.This accounts for 90% of your daily
emails.Use the "Inbox" menu for these.
</li><li>
Messages "for action": they
require your immediate attention and you need
to process them all. This accounts for 10%
of your daily emails. Use the "To: me" menu
for these.
</li>
</ul>
</li><li>
Focus on the Content: Everything is
stripped to emphasize on the real message. No more
welcome introductions, greetings, signatures and legal
notes.We standardize the layout of each message.
(signatures are on the profile of a contact, not in
every message)
</li><li>
Folders and mailing lists are great tools but too
complex in traditional email clients. In Odoo, a
group of contacts that share a discussion can be
created with one click. Every group should have it's
own email address.
</li>
</ul>
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