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101.
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The status is set to 'Draft', when a case is created. ![](/@@/translation-newline)
If the case is in progress the status is set to 'Open'. ![](/@@/translation-newline)
When the case is over, the status is set to 'Done'. ![](/@@/translation-newline)
If the case needs to be reviewed then the status is set to 'Pending'.
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module: crm_helpdesk
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represents a line break.
Start a new line in the equivalent position in the translation.
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represents a space character.
Enter a space in the equivalent position in the translation.
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(no translation yet)
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Located in
help:crm.helpdesk,state:0
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102.
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These email addresses will be added to the CC field of all inbound and outbound emails for this record before being sent. Separate multiple email addresses with a comma
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module: crm_helpdesk
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(no translation yet)
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Located in
help:crm.helpdesk,email_cc:0
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103.
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Unread Messages
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module: crm_helpdesk
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(no translation yet)
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Located in
field:crm.helpdesk,message_unread:0
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104.
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Update Date
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module: crm_helpdesk
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(no translation yet)
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Located in
field:crm.helpdesk,write_date:0
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105.
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User
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module: crm_helpdesk
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(no translation yet)
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Located in
field:crm.helpdesk.report,user_id:0
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106.
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Watchers Emails
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module: crm_helpdesk
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(no translation yet)
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Located in
field:crm.helpdesk,email_cc:0
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107.
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Website Messages
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module: crm_helpdesk
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(no translation yet)
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Located in
field:crm.helpdesk,website_message_ids:0
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108.
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Website communication history
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module: crm_helpdesk
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(no translation yet)
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Located in
help:crm.helpdesk,website_message_ids:0
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109.
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You can not escalate, you are already at the top level regarding your sales-team category.
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module: crm_helpdesk
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(no translation yet)
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Located in
code:addons/crm_helpdesk/crm_helpdesk.py:117
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