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8.
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Watchers Emails
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module: crm_helpdesk
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(no translation yet)
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Located in
field:crm.helpdesk,email_cc:0
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24.
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Estimates
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module: crm_helpdesk
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(no translation yet)
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Located in
view:crm.helpdesk:crm_helpdesk.crm_case_form_view_helpdesk
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55.
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Escalate
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module: crm_helpdesk
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(no translation yet)
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Located in
view:crm.helpdesk:crm_helpdesk.crm_case_form_view_helpdesk
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62.
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Helpdesk Support
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module: crm_helpdesk
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(no translation yet)
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Located in
view:crm.helpdesk:crm_helpdesk.crm_case_form_view_helpdesk
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95.
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Sales team to which Case belongs to. Define Responsible user and Email account for mail gateway.
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module: crm_helpdesk
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(no translation yet)
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Located in
help:crm.helpdesk,section_id:0
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101.
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Helpdesk Support Tree
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module: crm_helpdesk
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(no translation yet)
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Located in
view:crm.helpdesk:crm_helpdesk.crm_case_tree_view_helpdesk
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111.
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Have a general overview of all support requests by sorting them with specific criteria such as the processing time, number of requests answered, emails sent and costs.
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module: crm_helpdesk
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(no translation yet)
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Located in
model:ir.actions.act_window,help:crm_helpdesk.action_report_crm_helpdesk
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112.
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The state is set to 'Draft', when a case is created. 
If the case is in progress the state is set to 'Open'.
When the case is over, the state is set to 'Done'.
If the case needs to be reviewed then the state is set to 'Pending'. |
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module: crm_helpdesk
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represents a line break.
Start a new line in the equivalent position in the translation.
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represents a space character.
Enter a space in the equivalent position in the translation.
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(no translation yet)
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Located in
help:crm.helpdesk,state:0
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119.
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Query
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module: crm_helpdesk
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(no translation yet)
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Located in
view:crm.helpdesk:crm_helpdesk.crm_case_form_view_helpdesk
view:crm.helpdesk:crm_helpdesk.crm_case_tree_view_helpdesk
view:crm.helpdesk:crm_helpdesk.view_crm_case_helpdesk_filter
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128.
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Helpdesk and Support allow you to track your interventions. Select a customer, add notes and categorize interventions with partners if necessary. You can also assign a priority level. Use the OpenERP Issues system to manage your support activities. Issues can be connected to the email gateway: new emails may create issues, each of them automatically gets the history of the conversation with the customer.
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module: crm_helpdesk
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(no translation yet)
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Located in
model:ir.actions.act_window,help:crm_helpdesk.crm_case_helpdesk_act111
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