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5.
|
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Date/Time
|
|
|
|
|
Data/Hora
|
|
Translated and reviewed by
Calidonia Hibernia
|
|
|
|
Located in
casenote.php:116 callhistory.php:88 admin/supervisor.php:417
admin/supervisor.php:434 calllist.php:89
|
|
|
6.
|
|
|
Operator
|
|
|
|
|
Operador/a
|
|
Translated and reviewed by
Calidonia Hibernia
|
|
|
|
Located in
casenote.php:116 appointmentlist.php:95 searchsample.php:94
admin/operatorquestionnaire.php:247 admin/supervisor.php:390
admin/supervisor.php:417 admin/supervisor.php:434
admin/operatorperformance.php:86 admin/operatorperformance.php:109
admin/overallreport.php:134 admin/callhistory.php:132
admin/callhistory.php:157 admin/extensionstatus.php:266
admin/operatorskill.php:251 admin/shiftreport.php:110
admin/operatorlist.php:199 admin/operatorlist.php:407 admin/outcomes.php:240
admin/casesbyoutcome.php:95 calllist.php:89 performance.php:84
performance.php:91
|
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7.
|
|
|
Note
|
|
|
|
|
Nota
|
|
Translated and reviewed by
Calidonia Hibernia
|
|
|
|
Located in
casenote.php:116 admin/supervisor.php:434 admin/bulkappointment.php:237
|
|
|
8.
|
|
|
No case
|
|
|
|
|
Sen caso
|
|
Translated and reviewed by
Calidonia Hibernia
|
|
|
|
Located in
casenote.php:119 status_interface2.php:239 project_info.php:88
status.php:150 calllist.php:93
|
|
|
9.
|
|
|
CONTACTED
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
call_interface2.php:124
|
|
|
10.
|
|
|
NOT CONTACTED
|
|
|
|
|
(no translation yet)
|
|
|
|
Located in
call_interface2.php:125
|
|
|
11.
|
|
|
Start REC
|
|
|
|
|
Comezar a gravación
|
|
Translated and reviewed by
Calidonia Hibernia
|
|
|
|
Located in
call_interface2.php:215 call.php:216 call.php:234 email.php:111
record.php:84 index.php:228
|
|
|
12.
|
|
|
Call
|
|
|
|
|
Chamada
|
|
Translated and reviewed by
Calidonia Hibernia
|
|
|
|
Located in
call_interface2.php:267 call_interface2.php:352 call_interface2.php:423
call.php:201 call.php:221 call.php:237 call.php:268 call.php:316
call.php:387
|
|
|
13.
|
|
|
Set outcome
|
|
|
|
|
Establecer o estado
|
|
Translated and reviewed by
Calidonia Hibernia
|
|
|
|
Located in
call_interface2.php:294 admin/supervisor.php:182 admin/supervisor.php:556
|
|
|
14.
|
|
|
End case
|
|
|
|
|
Finallizar o caso
|
|
Translated and reviewed by
Calidonia Hibernia
|
|
|
|
Located in
call_interface2.php:299 call.php:287 call.php:403 call.php:408 call.php:424
call.php:430 rs_project_end.php:88
|
