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1.
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The support ticket system is designed specifically for the handling of support issues. It is a relatively simple system, that is tied into the discussion forums for actual storage and moderation of support tickets (each ticket is stored as a forum topic).\n\nThe support ticket system provides two main advantages over the discussion forums:\n - Issues remain private, between reporter and staff\n - The interface is more simple
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Systém žádostí o podporu je určen výhradně ke správě úloh podpory. Je to poměrně jednoduchý systém, který je propojen s diskuzními fóry pro vlastní uložení a moderaci žádostí o podporu (každá žádost je uložena jako téma ve fóru).\n\nSystém žádostí o podporu poskytuje dvě výhody nad diskuzními fóry:\n - Úlohy zůstávají soukromé mezi žadatelem a obsluhou\n - Rozhraní je jednodušší
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Translated and reviewed by
Zbyněk Schwarz
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Located in
[strings]DOC_TICKETS
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2.
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Issue
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Úloha
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Translated and reviewed by
Zbyněk Schwarz
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Located in
[strings]SUPPORT_ISSUE
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3.
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The last 100 support tickets from all users are listed below (you are staff)…
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Níže je zobrazeno posledních 100 žádostí o podporu od všech uživatelů (jste obsluha)…
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Translated and reviewed by
Zbyněk Schwarz
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Located in
[strings]TICKETS_STAFF
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4.
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Your most recent support tickets are listed below…
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Vaše nejnovější žádosti o podporu jsou zobrazeny níže…
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Translated and reviewed by
Zbyněk Schwarz
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Located in
[strings]TICKETS_USER
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5.
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<p>You contact us by creating support tickets, within which we can then carry on a dialogue.</p><p class="nothing_here">You have not created any support tickets yet.</p>
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<p>Zkontaktujete nás vytvořením žádostí o podporu, uvnitř kterých můžeme pokračovat v rozhovoru.</p><p class="nothing_here">Ještě jste žádnou žádost nevytvořili.</p>
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Translated and reviewed by
Zbyněk Schwarz
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Located in
[strings]SUPPORT_NO_TICKETS
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6.
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Add a new support ticket
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Přidat novou žádost o podporu
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Translated and reviewed by
Zbyněk Schwarz
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Located in
[strings]ADD_TICKET
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7.
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Your support ticket has been replied to
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(no translation yet)
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Located in
[strings]TICKET_REPLY
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8.
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Your support ticket, {1}, has been replied to. You may view the ticket using the following link:\n[url="{2}"]{2}[/url]\n\nPlease [b]do not reply to this email notification[/b] - please reply in the ticket itself.\n\nThe new post is as follows:\n\n[quote="{3}"]{4}[/quote]
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(no translation yet)
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Located in
[strings]TICKET_REPLY_MESSAGE
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9.
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A support ticket, {1}, has been replied to by the original ticket placer. You may view the ticket using the following link:\n[url="{2}"]{2}[/url]\n\nThe new post is as follows:\n\n[quote="{3}"]{4}[/quote]
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V žádosti o podporu {1} odpověděl původní žadatel. Žádost můžete zobrazit použitím následujícího odkazu:\n[url="{2}"]{2}[/url]\n\nNový příspěvek je následující:\n\n[quote="{3}"]{4}[/quote]
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Translated and reviewed by
Zbyněk Schwarz
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Located in
[strings]TICKET_REPLY_MESSAGE_FOR_STAFF
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10.
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Support tickets
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[strings]SUPPORT_TICKETS
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Žádosti o podporu
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Translated and reviewed by
Zbyněk Schwarz
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Located in
[strings]SUPPORT_TICKETS
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