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25.
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accounts_for_x
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Default: "Accounts for ${x}"
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(no translation yet)
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Located in
www/index_html.zpt
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75.
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categories_help
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Default: "<p>Although you may provide different email addresses for contact there is no way of guaranteeing that people will use them in the correct way. Users are able to put tickets into categories that more closely match the content of the emails. Think of it as filing the tickets for future reference.</p> <p>Categories are most useful when dealing with old tickets, either in searching or reporting.</p> <p>Go to <strong>Options</strong> in the <strong>Settings Sub Menu</strong> then choose <strong>Categories</strong>. Here there is a box for adding a new category name and a list of the categories set up on MailManager. To delete a category use the red <strong>Delete</strong> button.</p> <p>The default categories are:</p> <ul> <li>Customer query</li> <li>Sales lead</li> <li>Technical problem</li> <li>Unknown/Other</li> </ul> <p>Categories can be used for many different purposes, for example you could have a category to each product your company has. You can have any number of categories.</p>"
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(no translation yet)
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Located in
www/HelpOptions.zpt
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77.
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category_choices
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Default: "Category choices"
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(no translation yet)
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Located in
www/OptionSettings.zpt
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78.
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category_name
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Default: "Category Name"
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(no translation yet)
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Located in
www/OptionSettings.zpt
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80.
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changed_label
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Default: "Changed"
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(no translation yet)
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Located in
www/ticket_index_html.zpt
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81.
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changing_details
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Default: "Changing Details"
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(no translation yet)
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Located in
www/HelpTicketDetails.zpt
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82.
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changing_details_help
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Default: "<p>To change any of the Ticket Details click on <strong>Change Details</strong> under <strong>Options</strong> on the Ticket View page. You will be able to change Subject, Assignment, Status. Priority and Category. These changes will be displayed in the Ticket History.</p> <p><strong>Subject</strong><br/>The subject is displayed on the Ticket List screen. It is a good idea to change the subject if the original email did not have a descriptive subject line.</p> <p><strong>Assigning to another User </strong><br/>MailManager users are listed in the drop down menu.</p> <p> <strong>Changing a Ticket's status </strong><br/> Use the drop down menu to change the Ticket's status. It can be one of the following: </p> <p> <span class=\"status open\">Open</span> - Ticket needs to be dealt with<br/> <span class=\"status hold\">Hold</span> - Waiting for information or action before ticket can be dealt with<br/> <span class=\"status closed\">closed</span> - Ticket has been successfully dealt with<br/> <span class=\"status spam\">spam</span> - Spam email which should be ignored </p> <p>Note that Open tickets that have not been responded to before the target time will be displayed as <span class=\"status overdue\">Overdue</span></p> <p><strong>Changing a Ticket Priority</strong><br/>Priorities are set automatically when Tickets are created. You can change the priority to a more suitable one.</p> <p><strong>Changing a Ticket Category</strong><br/>The different categories are listed so you can change the category.</p>"
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(no translation yet)
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Located in
www/HelpTicketDetails.zpt
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87.
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clear_support_of_x
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Default: "Clear support of ${x}"
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(no translation yet)
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Located in
www/ticket_index_html.zpt
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88.
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closed
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Default: "Closed"
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(no translation yet)
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Located in
www/HTMLReport.zpt
www/Search.zpt
www/SystemSettings.zpt
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89.
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closing
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Default: "Closing"
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(no translation yet)
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Located in
www/HelpTicketActions.zpt
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